(11 Aug 2021)
Singapore Airlines and Scoot, the two passenger
airlines within the SIA Group, have been awarded the highest
5-Star rating in the Skytrax COVID19 Airline Safety Audit,
following a comprehensive assessment of their health and safety
measures for customers and staff across the entire travel journey.
Scoot is the first low-cost carrier in the world
to get this 5-Star rating from Skytrax.
Skytrax evaluated over 190 safety and hygiene
protocols at SIA and Scoot during the audit, including
cleanliness at the airport and on board flights, social distancing
measures, usage of face masks and sanitisers, and other hygiene
improvement systems. These were then certified based on a professional and scientific investigation of the airlines’
Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore
Airlines, said: “Since the onset of the pandemic, we have reviewed
and reinforced health and safety measures in more than 100
touchpoints along the travel journey. This will be an ongoing
process, as our priority is to do everything possible to keep our
customers and staff safe at all times. The 5-Star rating
from Skytrax is a welcome recognition of our unwavering commitment
to this goal. SIA has long been recognised for our
industry-leading products and award-winning customer service.
Today, world-class health and safety standards are also an
integral part of our brand promise as we gradually rebuild our
network and welcome customers back on board our flights.”
SIA and Scoot have introduced comprehensive health
and safety measures to ensure the well-being of their customers
and staff members. Pre-departure measures include basic passenger
health assessments, as well as contactless services such as web
check-in, mobile check-in, and digital in-flight menus.
Both SIA and Scoot regularly apply anti-microbial coating on
high-touch surfaces including various sections of the aircraft
cabin such as the lavatories, as well as areas in the SIA lounges.
On selected aircraft, electrostatic spraying machines containing a
disinfecting agent are used to sanitise the cabin.
the flight, SIA and Scoot require all customers and staff members
to wear masks unless they are eating or drinking. Cabin crew are
also required to wear goggles or a face shield, as well as gloves
when necessary, including while interacting with customers. They
are also required to be in protective gowns on flights from
While all physical newspapers and
magazines have been removed, SIA offers customers a free e-Library
via their personal tablets and mobile devices that provides access
to more than 1,000 global publications.
Meal services have been
simplified to reduce contact, but SIA has managed to reintroduce favourites such as its satay and garlic bread for premium classes
within one tray.
Scoot introduced a new inflight portal,
ScootHub, in December 2020 to serve as a one-stop shop for all
customer needs inflight. It also reduces surface contact and
physical interactions between customers and crew. With ScootHub,
customers are able to order food and beverages, play games, and
browse travel content from the convenience of their
Post-flight, headsets, headrest covers,
pillow covers, bedsheets and blankets are replaced on SIA flights,
while headrest covers are replaced for Scoot flights. Linens are
washed at high temperatures to disinfect them after every use.
Mr Campbell Wilson, CEO of Scoot, added, “We are proud to be the first low-cost carrier in the world to
be awarded the 5-Star rating by Skytrax. This achievement affirms
the commitment and hard work of our employees through this
challenging period, and provides our customers with additional
In December 2020, SIA also
launched trials on a digital health verification process based on
IATA Travel Pass. Scoot also plans to trial the IATA Travel
Pass app for selected flights soon, though details of the trial
have not yet been released.
What is the IATA Travel Pass, and what does it mean for
travellers, airlines and the global travel industry? Exclusive
video interview with Vinoop Goel.
Travel Industry News,