FCM Launches Platform in China

(22 Jun 2021)
FCM has launched a new proprietary technology platform
in China.

FCM’s global platform has been enhanced with
localised features and content developed specifically for the
Chinese market and the needs of Chinese travellers.

The company expects its first pilot customers to start
using the platform in July.

With the local
expertise and resources, FCM is working closely with popular
Chinese business travel vendors, and will be able to offer content
add-ons, integration or extensions to customers beyond what is
currently available in the corporate travel space.

This includes
content from airlines (especially non-GDS and low-cost carriers),
hotels and online car booking, to all prevailing HR and expense
management systems in China.

Calvin Xie, General Manager
of FCM Travel China, said, “Post-pandemic, we have seen an
increase in requirements from MNCs and Chinese national companies
to achieve flexibility in their travel programmes. Through joint
efforts with these local players, we will continue to build our
vision in making FCM a one-stop shop for customers, with the aim
of equipping them with tools they need to manage a travel
programme efficiently through one simple, powerful and effective
experience. At the same time, we will continue to engage actively
with our long-term travel partners like TravelSky, Concur, Cloud
Helios and Airplus who are important to our Chinese customers.”

The platform provides seamless
crossover between devices, air and rail comparison options, and
self-service functions that include rebooking or changes in
itinerary.

Travel managers will also have access to a slew of solutions
including greater travel policy control, comprehensive approval
processes and heightened risk and safety controls.

In addition,
travellers will have assistance available
via live chat with an agent or via FCM’s mobile chatbot Sam which
has evolved into a digital assistant across the entire platform.

Calvin added: “China remains a critical market for FCM Travel
globally and we have chosen to launch FCM Platform in China as we
believe this new platform will benefit MNCs, national companies
and business travellers significantly in this market. At the
moment, there is a relatively low percentage of companies in China
who uses a TMC to manage their travel programme. This is a clear
signal that managed travel still has far-reaching opportunities in
China. FCM’s new platform will be invaluable in enabling current
as well as new customers to be highly agile in the ever-evolving
travel landscape post-covid, as well as support them through their
company expansion plans.”

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